These comments were received in the past few months about the SILVER CROSS Service,
We have received hundreds more than listed below but these will give you a feeling for what our service is about and how it works.
Client Comments......
"I was contacted today...He was most helpful and considerate...I very much like the fact that full installation and follow-up servicing is available from a local vendor." Ron S. Lynn MA
"Just place our order...Thank you so much for all your help. Could not have done it without you."
Fred C. Owings MD
"Thank you for the many emails you sent our way! I have never seen such dedication. You really have the interest of your would-be clients at heart. Thanks for your obvious interest in my welfare."
Mike L. Richmond BC
"Thank you for your prompt and professional attention." Ralph Cowles, Warwick UK
Thank you for such a prompt response! It has only been a few hours, and I have already been contacted by the local representative. Thanks again for providing such and excellent service.
Dave F. Burke VA
"I was very impressed by the response...I can vouch for the helpful and professional manner in which your company provided service and information with very reasonable pricing. I would not hesitate in recommending your company to my friends and neighbors."
Donna E. Dundas ON
"Very quick and efficient service. Thank you once again." Len Bush, Surry, UK
"Thank you so much for such a Speedy reply. I was amazed. Thank you for your advice which I was woefully in need of. I am impressed."
Nally O. Lexington SC
"I am so impressed! I was contacted by the MOST WONDERFUL person! Friendly, courteous and knowledgeable."
Suzanne R.Tulsa OK
"I want to thank you for all your help in making it much easier for us to decide what equipment would best suit our needs. All of your suggestions, advise and connecting us up with local contacts has been a much valued service; and we would never have been able to make the knowledgeable decisions that we made without your help."
Paul L.Troutville VA
"The follow-up from Silver Cross was very good. ..a rep..called..asked pertinent questions..quoted price ranges...all in a prompt and professional manner."
Anita J. Philadelphia PA
"Thanks so much for your insight and information..It is good to know all the facts. Much appreciation for your efforts."
Adrienne A., Cranston RI.
"Thank you for replying in such a timely and informative manner to my request. I was totally uninformed- now I'm not! Bless You."
Melissa B., Marion IN
"I am sending you this note to thank you for all your assistance you provided while I was searching for the most appropriate device to help my parents safely navigate their staircase. I very much appreciate all of your follow up calls. I was amazed on how knowledgeable, thoughtful and helpful you are when it comes to helping a client select the most appropriate device! Thanks to you, my parents now have the full use of their home and the freedom to come and go as they please. They are thrilled! Again, I thank you both." Sincerely, Paul B. Michigan.
"I want to thank you for terrific and very prompt service from your affiliate in Waynesboro VA. They visited my home of my client. I am so glad that I discovered your web site and I plan to share the information and the process with my coworkers. I have book marked you site and do plan to use it again for future needs. Thank you again for the excellent service."
Susan S. OTR Charlottesville, Virginia
"Your local affiliate provided outstanding assistance in our purchase of a stair lift, and had it installed within a few days of the purchase. He was great to deal with. I would be happy to recommend him to anyone looking for a stair lift."
Kevin P. Baltimore, Maryland
"I received a letter and calling card from your affiliate in Omaha, NE. This is the second time I have used SILVER CROSS, and I am completely satisfied with the service it provides. It has saved me a tremendous amount of money. Thank you all very much, you have a great organization."
Rob Holeton, Nebraska
"Hi Bob---thanks so much. We ar delighted you have taken the extra step to assist us. I have to tell you we so appreciate the superior customer service yo have given us. Once the stair lift is installed, we’ll take a digital photo and send it on to you. Thanks again for all your help."
Barb P., Oregon.
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"Your affiliate has been most responsive. He has called more than once, sent me brochures . I am contemplating putting in an elevator in my Mother’s home. She is 86 and will not leave the home she has lived in for more than 40 years. I cannot say enough good things about his responsiveness. Your company certainly has the nod at this time due to outstanding customer service provided by your associate."
Cherly R. Atlanta, Georgia
"The person I talked to was very knowledgeable and helpful. Thanks for a very efficient system and being client oriented."
Elizabeth L. Chase, Maryland
"Thank you very much for your response and professionalism. Your affiliate was very prompt and helpful. He presented various options and make recommendations that were helpful. God bless this service for I can see now how much it helps people who are in dire circumstances with decisions which are difficult to make. Thank you again."
Jay H. Hickory, North Carolina.
"The response from SILVER CROSS was beyond our expectations. We were contacted almost immediately, and the lift was installed in one week. To say your people here in Toronto “Have their act Together” is an understandment."
Wilf L. Toronto, Ontario
"I received a response within 30 minutes or your confirmation of my request. The next day I received a call and was most impressed by the thoroughness of the rep. By mutual agreement, the rep and technician visited my home, inspected the current equipment and made suggestions of ways to proceed. I was delighted by my experience and while I have decided not to buy at this moment, I expect to do so within a year and it will certainly be with the dealer you referred me to. My thanks for your wonderful service."
Gerard P. Marlborough, Massachusetts
"They were very nice, prompt too. They called Monday to identify themselves, who they were, how they got my name and phone number, their affiliation with you and to set up a time to come show me the product. They were prompt in arrival time and efficient. The lift has been a tremendous help. I thank you very much for your part in this and the association you have with local persons. I was very hesitant about ordering a product unseen and having it brought out, installed and demonstrated was wonderful. Thank you."
Agnes W. Antioch, TN
"Let me update you. Not only did your local affiliate call, but the local elevator company came out with tremendous information for me. I even talked to him about buying two elevators though I probably will have to decide on just one. It couldn't have been better all the way around. Thanks for the help."
Harry S. Austin, Texas
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"I appreciate your follow up. It is very rare that a company makes a personal follow up. I am a physical therapist at the Shepherd Center in Atlanta, GA. I work with patients that have spinal cord injuries. One of the issues that I address is home modifications for these patients. I look forward to doing business with you."
Cathy W. Atlanta, Georgia.
"Everything was really great! The vendor was helpful, quick, attentive and has already been to my home. Thank you for your efforts on our behalf."
Jennifer B. Baltimore, Maryland
I responded to you a while back that I was disappointed on my referral for an elevator. I wanted to let you know that after your contact, your local affiliate called and apologized for the mistake. He was most helpful and has made two trips to my home. I have ordered an elevator from him and have been most pleased with the service to date. Thanks for your help. June B. Virginia
"I just want you to know that I no sooner got home from work yesterday, that I received a call from your local affiliate. She was very helpful with information regarding used vehicles, and she also have us information regarding the purchase of the carriers for the scooters, even though we’re looking into buying one privately. She made us aware of the importance of matching the scooter, carrier, and the vehicle carrying them. We’re thinking about looking at the one used scooter that she has available."
Margaret K. CT.
"My father has spoken to your representative in Norfolk. She went above and beyond to get in touch with us. My father will be coordinating a time to meet her at his house to determine the specific need for a lift. Thank you so much for the follow up, and the service you provide folks like my parents."
Karen M. Nags Head, NC
"Greetings from the owners of a great lift! Your affiliate got in touch immediately, had a unit installed as quick as a flash and we now have 3 family members (one in their 70’s, one in their 80’s and one in their 90’s) using it daily and finding renewed independence in navigating through their household. Everything was grand...we appreciate your informative website and, as you can tell, it met our every need. Keep up your good system and outstanding response time."
Rebecca H. Marietta, Georgia
"On Saturday, June 23, I e-mailed my inquiry to your Chicago web site. Dave Thorpe, your Oakville representative in Ontario, Canada, telephoned the morning of Monday June 25th and visited our home that afternoon with all the requested information. On Friday June 29th my wife visited the showroom to see a demonstration of the Excel stair lift and placed an order. it is scheduled for delivery tomorrow and installation on Wednesday. Dave’s service was outstanding. My wife and I have been accorded every consideration and are most impressed by his ready understanding of our requirements and the expeditious manner in which he has conducted the business."
Norman G. Oakville, Ontario.
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"Hello Bob. Patrick did call last week but my husband and I could not meet with him until Wednesday of next week. At that time, our contractor will be present to help us evaluate what we will need when I can no longer walk. We are grateful your organization responded to my e-mail and I am impressed that you are following through. Of the several e-mailed inquiries for home elevators sent by me, you are the only one who responded. Thank you."
Emmi H. Aurora, IL
"Thank you for your prompt response to our original query. Your agent, John Rosenberger, came up from London at 4 PM on Tuesday following his prior talk with me. He was most obliging, personable and he presented the options and alternatives (equipment, pricing, and install dates) after measuring the stairways, the length needed etc. We were very satisfied with John’s concern, his handling of our request and his entire client orientated rapport. Thank you for your interest and assistance."
Ken & Betty O. , Seaforth, Ontario.
"Your referral to your local affiliate in California was great! David called me promptly, provided good information and friendly advice with the aide that helps my mother, and provided complete information and a competitive price. I have ordered the stair lift from him, and expect it to be installed next week. Thanks so much for the service and for the following up with your questions."
Dan P, Oakland, CA
"Thank you so much for your follow up with me. I did indeed receive information from your local affiliate in PA. They enclosed information and brochures, also enclosed a map of how to find them, or they would come to us. I certainly appreciate your help in this matter. The service you provide is the best. We can’t thank you enough."
Mona M. Cresaptown, Maryland
"The affiliate responded very quickly to my request for information on a lift. I have spoken to them on several occasions about my needs. They have been very helpful with information. A rep is scheduled to visit my home to assess the type of lift that might work for me. I have recommended your website to several other people that have similar needs. Thank you for the follow-up e-mail, it is greatly appreciated."
P. Clement, Farmington, NH
"Received very prompt and might I say extremely courteous reply from local dealer. Keep up the good work."
Jerry T. , Warren, Michigan.
"The representative did a fine job. As soon as we can arrange for payment, we plan to purchase a wheelchair lift from them. In fact, the price they quoted for a new one was very reasonable. Thanks for you help."
Ed, P, Niagara Falls, NY
"Thank you for your timely response. I am an occupational therapist looking for resources for a current patient of mine. Once I am contacted by the local affiliate, I will be forwarding the information on to my patient and his family. Thanks again for your response. If all goes well, I will be more than happy to use SILVER CROSS as a resource for future patients."
Rebecca H. OT, Memphis TN
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"Thank you for putting me in touch with Dave, your local affiliate in Indiana. He personally delivered a Victory motorized scooter to my dad on Friday. He was most helpful in getting the right equipment for my dad. My dad has already been out on his new convertible. I wish I would have done this sooner."
Karen E. South Haven, Michigan
"He was wonderful, we are still up in the air, so it may be a while, by the local affiliate was extremely helpful."
Lisa P, Everett, MA
"Thank you ever so much, you are a life saver. She and I will be forever in your debt. She is a wonderful person and she is terribly disabled. Thank you again."
Diane Y. Tulsa, OK
"I requested information from your organization regarding stair lifts. I was contacted that day and my father and I had two conversations with Ernie. My father purchased the stair lifts and it was installed on Monday. Thank you for your prompt response."
Isabel L. PA
"I received information in a matter of days. She was very nice and especially helpful. She discussed all my options, what she thought would best serve my needs and also about their buy back program. She wanted to make sure I got the best product for my needs. I am very pleased and your help has made a very stressful situation so much easier. THANK YOU!!!" Heather Z. Clarksburg, WV
"Things went great and I got all the information I needed from the local affiliate. Good website and information. I will be referring more people to you."
Michelle O. Independent Living Services
"In response to your E-mail that I just received, I am amazed at how satisfied I am with your Internet Service and quick and efficient response."
Judi H. Lutherville, MD
"Yes, I had an excellent response from Mike in Ohio. He made extra efforts to reach me by phone to respond to my questions. A I am in California, we finally found email the best way to communicate, and he was thorough and helpful in his answers. Then he mailed brochures. Then he called to make sure I got the brochures. So, I can say Mike is excellent in providing service and assistance and I really appreciate his promptness. I emailed another company on my own - not part of SILVER CROSS- and it took them more than a week to call me back."
Ann J. , Ohio.
"Just a quick note to let you know that the response that I received was quick, courteous and very informing. I want to thank you for your service."
Terry L, Kimberton, PA
"Your local affiliate has been wonderful. They contacted me within hours of my request. Thanks so much."
Kania G., Statesboro, GA
"They contacted me immediately. Thank you so much."
Ray H., Joseph, Missouri
"Howard responded to my inquiry. He called and asked appropriate questions, dropped off the information at my office, and he is ready to follow up when the need arises. Overall, I was very impressed with his service."
Holly D., Tucson, AZ
"I was very pleased with the response to my request for a hospital bed. Your local affiliate contacted my the same day and I purchased a bed from them. They were timely in delivering the bed and setting it up in my home."
Joseph R., Bloomfield Hills, Michigan
"Outstanding response. Your local affiliate installed the item that we needed. Treated very well and were efficient. SILVER CROSS saved us much time and made the product search very easy. Thank you so much."
Ray G, Oil City, PA
"The service was fantastic, thank you!"
Philip A., Phoenix, AZ
"Thanks for referring a quality company."
Darren O., Gurnee, IL
"Excellent information and FAST response time! I didn't have to spend hours trying to figure what would or would not work for me. Many thanks for your assistance!"
Katherine C. San Antonio TX
"Excellent empathetic introduction to the range of options available."
Brian H. Whitby ON
"I was totally satisfied with the service I received and would not hesitate to recommend you or your affiliate."Roger New Bedford MA
"John is taking good care of me. He will be here tonight to install. He knows how I am suffering without it and made an extra effort to get the stairlift and install as soon as possible. I am very happy so far."
Mrs. Joan Rambo
"Delta contacted me the same day as my inquiry and within 2 days sent someone out to measure. They were very professional and polite. I had my stairlift installed on Friday, 7/29/05 and we are very happy with it. I have recommended your website to friends and will continue to do so. Thank you and thank Delta Electric."
Sincerely, Lois Davis
"Thank you SO MUCH for referring me to Area Access. I wish I had discovered them five years ago. They are absolutely fantastic!! My family was greatly impressed -- no one could possibly have done better! More products and services than we had dreamed. Thank you for providing this super referral. My mother's quality of life will be improving because of your assistance -- and Area Access. Many, many thanks."
Karen H. Lafeyette IN.
"I received a phone call within 2 hours and was very impressed with the information provided. Within 2 days your representative came for a home visit and offered us a few suggestions as to how best we should proceed. Excellent Service! I would recommend Silver Cross to anyone working through these types of challenges."
Cindy M. Lindsay ON
"The sales person and the installers were promp knew the product and did top notch work. They repersent your product in a manner that your whole company should be very proud of, I will recommond them to all."
James H. Louisville OH
"I actually had my scooter and walker supplied to me through Silver Cross and Mary and the staff have provided excellent service. As of now, I have all my mobility aids that I require, including a scooter lift which was purchased through Silver Cross late last week after my e-mail submission. I will highly recommend to Silver Cross to anyone who asked me."
John S., Miami, Fl.
"I have found John Meyers to be exteremly knowledgable, helpful, prompt, and a pleasure to to business with. You are fortunate to have such an excellent rep. Matt Sinberg, DMDI was contacted within 15 minutes of sending my first enquiry and am still amazed at the exceptional service we have received from John!! I thought there was no such thing as service in Canada anymore but he has renewed my faith. Thanks for a great experience!!"
Joyce H Chatham ON
"I compliment your organization and its officers on your prompt & professional service."
Pat Savory, Pickering ON
"I am quite pleased with the professionalism displayed by your Brampton associate. He was very polite, meticulous to details and sensitive to our needs. Thank you."
Kum MC
"Outstanding response and follow up.
Way better than competion."
John K. London Ontario
"Shaun....he was wonderful. I was left very confident about what I was doing and purchasing. Keep him....he's an asset to your company. Give him a raise if necessary or a bonus but don't let him get away. Thank you."
Linda M. New Hampshire
"Dear Peter. I wanted to send youÊa quick note to say how much of aÊpleasure it was dealing with you and your company.Ê I am so impressed with the work that was completed today and the gentlemen you sent in to do the job.Ê They were all veryÊfriendly and professionalÊwhich is incredibly nice to see in this day and age.Ê I would highly recommend your company to anyone who could benefit from your services.Ê I would greatly appreciate it if you would pass this note on to the head of your company as I think it is important for them to know what a fantastic job you all did. Thank you kindly for your services."
Sincerely Mandy T. Oakville,ON
"By providing Silver Cross with my name, phone number and equipment sought, I was immediately contacted by a company and representative who was knowledgable and efficient. With very little effort on my part, the chair lift was located and will be installed this week. I could not ask for a more convenient service. Thank you."
Will C. Grove City PA
"Mr. Baard has responded to my requests promptly and has provided some valuable information. We will make our decision very shortly. Very pleased!"
Ailsa M. Woodbridge, Ontario
"Excellent information and assistance, during a very stressful time. (My Dad, who has never been ill a day in his life, broke his leg, had surgery, spent almost 3 months in hospital, and finally we were rewarded with the news that he could come home - but only if the house was adapted, to suit his needs, since he is unable to walk on his own.) Your rep. in Oakville, Peter, was extremely kind, full of information and care. He helped us to problem solve and forsee problems our dad would face, in a wheelchair, getting around the house. In a time of panic, to get the house ready, Peter stepped in , with information, care and concern of the family's needs. He was perfect for the job, and his love and dedication to his job was clearly visible. Even though he did not push us in any way to buy equipment from the company, we were all impressed by his true concern, and we felt very comfortable dealing with him. We purchased a stair glide and various ramps - for both in and outside the house,from Silver Cross Oakville - and had everything installed within a matter of days. I usually do not spend time on the internet, as I am not a "computer buff", but I am so glad that I went searching that night, and found your website. To us, Silver Cross represents excellent service and products. Thanks to Peter, we felt valued as customers/friends, and we will always recommend the company to our friends. We were first contacted by Peter just hours after filling out our request to you on-line, and could not be happier with your response. Thank you ever so much. If this could also be forwarded to Peter in Oakville, we would be most happy."
Sincerely, Ms. S. I. Oakville, ON
"Fast service, I had a response in less than 24 hours, the recycled equipment was available for viewing immediately, was comparable in price to other inquiries, and was installed within a week. I would not hesitate to mention your services to cleint's, family and friends.
Thank you."
Daragh P. Key Largo FL
"Stair lift will be installed in the next few days. Great service. Willing and able to answer all questions." Kathryn S. Conshohoken PA
"It has been a pleasure to meet Andrew Auld. His prompt service means that my mother in-law will have a lift installed by her arrival."
Neil D.- Lynden Ontario
"Very prompt and professional, hoping to make a purchase as soon as possible, hope the excellent service continues."
N phillips Scarborough,ON
"I was very pleased with the service and installation of the chair lift."
RUTH S.Los Angeles CA
"I was favorably impressed by the excellent service I received, both on the phone and with the representative who came to the house."
Shirley N. Cambridge ON
"Our stair lift was installed and works perfect. We are now thinking of getting another one for our basement stairs. Thank you for your prompt service and advice. (SC New England)"
David S.
"The customer service was excellent so much so we didn't contact any other provider and decided to use this company."
Donna Bomanville ON
"I very much apreciated the information I got, and the ability of the representative to respond to my specific questions, even when they went beyond the usual "scripts""
L. Stipelman Toronto ON
"Your rep has been very prompt and responsive."
Matt d., Saxapahaw NC
"My discussion with Mark was very informative and he provided me with the required information to explain to my elderly parents. I have additionally made arrangements for him to meet me at my parents home next week to review their needs and your products. Thank you for the timely response."
Donna H. Kitchener ON
"Jon Myers has been extremely helpful in this process. It has been an absolute pleasure working with him so far."
Kevin Hatfield PA
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